Frequently
asked questions
Orders
What can I order online?
Our online boutique offers gift boxes, boxed chocolates, porcelain, crystal and candles. Fresh pastry is available only at our boutique at 27 Boulevard des Moulins, Monaco.
How do I place an order?
Add the items to your shopping bag, review your selection and proceed to checkout. Enter the delivery address, choose a shipping service and complete payment. You do not need an account to place an order.
Product information
Each product page shows photographs, a description, ingredients and allergens or materials, dimensions or weight, and the price.
Order confirmation
Once payment is complete, you will receive an email with a summary of your order. If it has not arrived within 24 hours, please check your spam folder and contact us at info@riviera1955.com.
Can I change or cancel my order?
Once an order has been placed, it cannot be modified or cancelled. This does not affect your right of withdrawal after delivery (see Returns).
Payment
Accepted payment methods
We accept CB, Visa and Mastercard. Payments are processed through Sogecommerce, the secure payment platform of Société Générale. Your card details are entered on the bank’s secure page and are never stored by Riviera 1955. Your bank may ask you to confirm the payment with 3-D Secure.
When will I be charged?
Your card is charged when you place the order.
Prices and taxes
Prices are shown in euros and include VAT. Shipping costs are calculated at checkout and shown separately before payment.
Invoice
An invoice is available on request. Please contact us at info@riviera1955.com.
Shipping
Carrier and shipping costs
All orders are shipped from Monaco with UPS. At checkout, you can choose between UPS Standard and UPS Express Saver. The shipping cost is calculated based on the weight and dimensions of the parcel and the delivery address.
When will my order be dispatched?
Orders are dispatched within 2–3 business days. Delivery time depends on the UPS service chosen at checkout and the destination.
Where do you deliver?
We deliver to all European Union countries and Monaco, excluding territories outside the EU VAT area, such as the Canary Islands and the French overseas departments. We do not deliver to P.O. boxes.
Tracking
When your order is dispatched, you will receive an email with your UPS tracking number.
Delivery
UPS delivers Monday to Friday during business hours. A signature is required on delivery. UPS makes up to three delivery attempts over three business days. If the parcel cannot be delivered, it may be left at a nearby UPS Access Point, where it is held for 7 days before being returned to us.
If the parcel is returned to us, we will refund the price of the products, minus the outbound and return shipping costs.
After delivery
Damaged items
If an item arrives damaged, please keep the original packaging, take photos of the parcel and the item, and contact us at info@riviera1955.com as soon as possible, and no later than 5 days after delivery. We will replace the item or refund it.
Returns
You may withdraw from your purchase within 14 days of delivery without giving a reason. Please notify us at info@riviera1955.com before sending the item back. Send the items to our boutique, 27 Boulevard des Moulins, 98000 Monaco, or hand them in during opening hours. Items should be complete and in their original packaging; we may deduct any loss of value from the refund. Return shipping costs are paid by the customer.
The right of withdrawal does not apply to:
- sealed products, if opened;
- products that are perishable by nature or whose quality may deteriorate on return;
- personalised or specially prepared products.
Refunds
Refunds are made to the original payment method within 14 days of receiving your withdrawal notice. The refund includes the price of the products and the cost of standard delivery (UPS Standard). If you chose UPS Express Saver, the difference is not refunded. We may wait until we have received the returned item before issuing the refund.
Contact
Email: info@riviera1955.com
Telephone: +377 93 50 63 23
Monday to Friday: 8:00–13:30 and 15:00–18:30
Saturday: 8:30–13:30 and 15:00–18:30
Sunday: 8:30–13:00 (CET)