Terms of Sale

1. Seller and scope

1.1 Seller. The online shop www.riviera1955.com (the “Shop”) is operated by:

• SARL Riviera 1955, a limited liability company under Monegasque law
• Registered office: 14 rue Hubert Clerissi, 98000 Monaco
• RCI number: 25S09975
• Share capital: EUR 15,000
• VAT number: FR 19000184852
• Email: info@riviera1955.com · Telephone: +377 93 50 63 23

(the “Seller”, “we”, “us”).

1.2 Scope. These Terms apply to all sales of products through the Shop to consumers, meaning natural persons acting for purposes outside their trade, business or profession (the “Customer”, “you”). The Shop does not sell to businesses. To place an order you must be at least 18 years old and have full legal capacity. Products are sold for personal use only; resale or other commercial use of products bought on the Shop is not permitted.

1.3 Version in force. The applicable Terms are those published on the Shop on the day of your order. They are sent to you with your order confirmation on a durable medium. They prevail over any other document, unless we agree otherwise in writing.

1.4 Language. These Terms are available in English.

2. Products

2.1 Description. The Shop offers chocolates, gift boxes, porcelain and crystal tableware, candles and related gift items. Some gift boxes contain alcoholic beverages. Each product page states its main characteristics, including composition, weight or volume, dimensions and country of origin, and, for food and beverages, the ingredients, allergens and alcohol content. Photographs are as faithful as possible. Many products are handmade or hand-finished: small variations in colour, pattern, shape or surface are normal and are not a defect.

2.2 Availability. Products are offered while stocks last. If a product becomes unavailable after your order, we will inform you promptly. You may then choose a replacement of equal quality and price or a full refund within 14 days.

2.3 Alcoholic beverages. The sale of alcoholic beverages to minors is prohibited. Products containing alcohol are sold only to persons aged 18 or over. When your order includes such a product, you will be asked at checkout to confirm that you are at least 18 years old; by ordering, you also confirm that the recipient is at least 18 years old. We may cancel the order and refund it in full if we have reason to believe that you or the recipient are under 18.

3. Prices and taxes

3.1 Currency. Prices are in euros (EUR). Your bank may apply conversion fees, which are not charged by us.

3.2 VAT. The VAT treatment depends on the delivery address:

Where the law of the destination country requires the seller to collect local VAT or sales tax at the point of sale, that tax is added and shown before you pay.

3.3 Shipping costs. Delivery costs are not included in product prices. They are calculated at checkout from the destination and the weight and dimensions of the parcel, and shown before you confirm the order.

3.4 Import duties and taxes. For deliveries outside the EU, customs duties, import VAT and carrier clearance fees are not included in the price. They are payable by you on delivery (see section 6).

3.5 Price changes. We may change prices at any time. The price that applies is the one shown when you confirm your order. Obvious pricing errors (for example a price far below the real value due to a technical fault) do not bind us; in that case we will contact you and you may cancel at no cost.

4. Orders

4.1 Placing an order. You select products, enter your delivery details and choose a shipping option. Before paying, you can review your order, the total price and all costs, and correct any errors. You then confirm the order with the button “Order with obligation to pay”.

4.2 Contract formation. The contract is formed when we send the order confirmation by email. It summarises the order and includes these Terms and the withdrawal form.

4.3 Right to refuse. We may refuse or cancel an order in case of a payment problem, an unresolved dispute about a previous order, a previous breach of these Terms, suspected fraud, or where we have reason to believe the products are bought for resale. Any amount paid is then refunded in full.

4.4 Archiving. We keep a record of orders for the period required by law. You can request a copy by email.

4.5 No changes after confirmation. Once confirmed, an order cannot be modified or cancelled. This does not affect your right of withdrawal after delivery (section 9).

5. Payment

5.1 Methods. Payment is made online at the time of the order by one of the payment methods shown at checkout (currently CB, Visa and Mastercard). Payments are processed by Sogecommerce, the online payment service of Société Générale, using secure encryption. We never see or store your full card details. By paying, you confirm that you are the holder of the card or payment account used and that the details you enter are correct.

5.2 Debit. Your account is debited when the order is confirmed. The order is shipped only after payment is authorised.

5.3 Retention of title. The products remain our property until full payment of the price.

6. Delivery

6.1 Destinations. We ship from Monaco to Monaco, France and the other EU Member States, excluding territories outside the EU VAT area (French overseas territories, the Canary Islands, Ceuta, Melilla, the Åland Islands, Mount Athos, Heligoland, Büsingen, Livigno and Campione d’Italia). The countries available are listed at checkout. Some products or destinations may be subject to restrictions (for example, products containing alcohol are delivered only within the EU, and a minimum order value may apply to certain countries). Any such restriction is shown on the product page or at checkout before you order.

6.2 Carrier and timing. Orders are shipped by UPS, using the service options shown at checkout. We dispatch within 2–3 business days of payment. Indicative delivery times after dispatch are shown at checkout. A signature is required on delivery. We may ship an order in several parcels, at no extra cost to you. We deliver no later than 30 days after the contract is formed. If we fail to do so, you may ask us to deliver within an additional period appropriate to the circumstances; if we still do not deliver within that period, you may terminate the contract and obtain a full refund. You may terminate immediately where the law allows it.

6.3 Address. You are responsible for giving a complete and accurate delivery address. We do not deliver to P.O. boxes, and each order must state a named recipient and a full street address. Extra costs caused by a wrong or incomplete address are payable by you.

6.4 Checking the parcel. Please check the parcel on delivery. If it is damaged or incomplete, note this on the carrier’s receipt where possible and contact us as soon as possible, and no later than 5 days after delivery, with photographs. This helps us claim from the carrier; it does not limit your legal rights.

6.5 Failed delivery. If a parcel is returned to us because you refused it, because it could not be delivered or was not collected after the carrier’s delivery attempts and holding period, or because the address was incorrect or incomplete, we will cancel the order and refund the price of the products within 14 days of the parcel’s return to us. The delivery costs you paid are not refunded, and the cost of returning the parcel to us is deducted from the refund. This does not affect your right of withdrawal under section 9.

7. Deliveries outside the EU: customs

7.1 You are the importer. For deliveries outside the European Union, you are the importer of record. Customs duties, import VAT or sales tax, and the carrier’s clearance or disbursement fees are payable by you to UPS or the customs authority, usually before or on delivery. These amounts are set by the destination country and are not controlled by us.

7.2 Information. Each parcel travels with a commercial invoice stating the product description, customs tariff (HS) code, country of origin and value, as customs rules require. We cannot under-declare the value or mark a sale as a gift.

7.3 Local rules. You are responsible for checking that the products may be imported into your country.

7.4 Refused or uncollected parcels. Section 6.5 applies. In addition, any duties, taxes or fees charged to us because you refused the parcel or did not pay the import charges are deducted from the refund.

8. Transfer of risk

The risk of loss or damage passes to you when you, or a person you designate other than the carrier, take physical possession of the products.

9. Right of withdrawal

9.1 Period. Wherever you live, you may withdraw from the contract within 14 days without giving any reason. The period runs from the day after you, or a person you designate other than the carrier, receive the products. For an order delivered in several parcels, it runs from receipt of the last parcel.

9.2 How to withdraw. Tell us clearly before the period ends, by email to info@riviera1955.com or by post to SARL Riviera 1955, 14 rue Hubert Clerissi, 98000 Monaco. You may use the model form in the Annex, but it is not required. We will acknowledge receipt by email.

9.3 Returning the products. Send the products back to our boutique, 27 boulevard des Moulins, 98000 Monaco, or hand them in there during opening hours, within 14 days of informing us. The direct cost of return is borne by you. For returns from outside the EU, any customs formalities and charges for the return are also your responsibility.

9.4 Refund. We refund all payments received, including the standard delivery cost of the initial shipment, within 14 days of receiving your withdrawal. We may withhold the refund until we receive the products or proof that you sent them, whichever comes first. We refund using the original payment method, at no cost to you. If you chose a delivery method more expensive than our standard option, the extra cost is not refunded. Import duties, taxes and clearance fees you paid in a non-EU country are not collected by us and cannot be refunded by us; you may be able to reclaim them from the customs authority or carrier.

9.5 Condition of products. You may handle the products only as needed to check their nature and characteristics, as you would in a shop. A product that has been used (for example a lit candle or used tableware), or returned damaged, incomplete or without its original packaging, has lost value. In that case we may deduct the loss of value from the refund. Fragile items must be packed carefully for the return.

9.6 Exceptions. The right of withdrawal does not apply to: (a) products liable to deteriorate or expire rapidly, including food products with a short shelf life; (b) sealed products that are not suitable for return for health protection or hygiene reasons once unsealed after delivery, including chocolates, other food products and beverages whose seal or protective packaging has been opened; (c) products made to your specifications or clearly personalised (for example engraved or custom-labelled items). Where a gift box contains such products, this exception applies to those products.

9.7 Online purchases only. This section applies only to purchases made on the Shop. Purchases made in our boutique are governed by the boutique’s own conditions.

10. Exchanges and goodwill returns

Apart from the legal right of withdrawal, we do not exchange products. Any further gesture is at our discretion.

11. Legal guarantees

11.1 Conformity. We deliver products that conform to the contract and to their description. You benefit from the legal guarantees against lack of conformity and against hidden defects provided by the law applicable to your contract. If you live in the EU, this includes the legal guarantee of conformity for two years from delivery.

11.2 What to do. If a product is defective, damaged or not as described, contact us by email with your order number, a short description and photographs. Depending on the case and the applicable law, we will replace the product or refund it. Return costs for a non-conforming product are borne by us. For food products, a lack of conformity must be reported before the date shown on the label.

11.3 Not a defect. Normal wear, natural variations of handmade or hand-finished products (porcelain, crystal, wax, chocolate), changes caused by storage after delivery contrary to the storage instructions (for example chocolate exposed to heat), and damage caused by use contrary to the safety or care instructions are not covered.

12. Safety, storage and care

Each product comes with its safety, storage or care instructions on its label, packaging or product page. Please read them before use.

Candles. Never leave a burning candle unattended. Keep it away from children, pets, draughts and flammable materials. Place it on a heat-resistant surface and trim the wick before each use. Stop using the candle when about 1 cm of wax remains.

Chocolates and food. Store in a cool, dry place away from direct sunlight, heat and strong odours, and consume before the date shown on the label. Check the ingredients and allergen information before consumption.

Alcoholic beverages. Sold only to persons aged 18 or over. Please drink responsibly.

Porcelain and crystal. These products are fragile. Follow the care instructions supplied, in particular on washing and on dishwasher and microwave use.

13. Liability

13.1 Our liability. We are liable for the proper performance of the contract under the applicable law. We are not liable where non-performance is caused by you, by an unforeseeable and insurmountable act of a third party, or by force majeure.

13.2 Limits. We are not liable for indirect or consequential loss, except in case of fraud or gross negligence. We are not liable for damage resulting from use or storage of the products contrary to the safety, storage or care instructions, or for the condition of food products consumed after the date shown on the label. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, for defective products, or any other liability that cannot be limited by law.

14. Personal data

We process your personal data to manage your order, delivery, payment, customer service and legal obligations. Your data is shared only with the service providers needed for these purposes, such as the carrier (UPS), the payment provider and, for non-EU deliveries, customs authorities. We comply with Monaco Law No. 1.565 of 3 December 2024 on the protection of personal data and, where applicable, the EU General Data Protection Regulation. You have rights of access, rectification, erasure, restriction, objection and portability. Details are in our Privacy Policy, available at www.riviera1955.com/privacy/. You may lodge a complaint with Monaco’s data protection authority, the APDP, or, where the GDPR applies, with the data protection authority of your country of residence.

15. Intellectual property

The RIVIERA 1955 name and logo, and all content of the Shop (texts, photographs, designs), are protected and belong to the Seller or its licensors. Any reproduction without our written consent is prohibited.

16. Force majeure

Neither party is liable for a failure to perform caused by force majeure, meaning an event beyond its control that could not reasonably be foreseen or avoided. Performance is suspended while the event lasts. If it lasts more than 30 days, either party may cancel the order and any amount paid for undelivered products is refunded.

17. Customer service and complaints

For any question or complaint, contact us by email at info@riviera1955.com or by telephone at +377 93 50 63 23, Monday to Friday 8:00–13:30 and 15:00–18:30, Saturday 8:30–13:30 and 15:00–18:30, Sunday 8:30–13:00 (CET). We will try to find an amicable solution.

18. Governing law and disputes

18.1 Law. These Terms are governed by the law of the Principality of Monaco. If you live in another country, this choice does not deprive you of the protection given by the mandatory consumer rules of your country of residence.

18.2 Disputes. Before any legal action, please contact customer service so we can try to settle the matter amicably. Failing that, the courts of Monaco have jurisdiction. You may also bring proceedings before the courts of your place of residence where your local law allows it.

19. Changes

We may update these Terms at any time. Each order is governed by the version in force on the day it is placed. Last updated: 06.10.2026.

Annex — Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: SARL Riviera 1955, 14 rue Hubert Clerissi, 98000 Monaco — email: info@riviera1955.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Order number:
• Ordered on / received on:
• Products:
• Name of customer:
• Address of customer:
• Signature of customer (only if this form is sent on paper):
• Date: